Privacy Policy
1. Introduction
Maisonveda Pets Private Limited, operating under the brand name "Whole Woofs" ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services.
Company Details:
- Company Name: Maisonveda Pets Private Limited
- Brand Name: Whole Woofs
- Address: Block 358, Nazul 442, ward No58 Sindhu Balodyan, Jaripatka, Nagpur, Nagpur- 440014, Maharashtra
- Email: hello@wholewoofsmarket.com
- Phone: +91 9356 786 876
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed securely through payment gateways)
- Pet information (breed, age, dietary requirements, health conditions)
- Order history and purchase preferences
- Account login credentials
2.2 Non-Personal Information
- Browser type, IP address, device information
- Website usage data, pages visited, time spent
- Cookies and tracking technologies data
- Location information (general geographic area)
2.3 Information from Third Parties
- Social media platforms (if you choose to connect accounts)
- Payment processors and shipping partners
- Marketing and analytics service providers
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
- Processing and fulfilling your orders
- Managing your account and subscriptions
- Providing customer support and resolving issues
- Personalizing your shopping experience
3.2 Communication
- Sending order confirmations, shipping updates, and delivery notifications
- Responding to your inquiries and requests
- Sending promotional offers and marketing communications (with your consent)
- Providing important updates about our services or policies
3.3 Business Operations
- Analyzing website usage and improving our services
- Preventing fraud and ensuring security
- Complying with legal obligations
- Conducting research and analytics for business improvements
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
- Payment processors for secure transaction processing
- Shipping and logistics partners for order delivery
- Cloud storage and hosting providers
- Customer support and communication tools
4.2 Legal Requirements
- When required by law, regulation, or court order
- To protect our rights, property, or safety
- To prevent fraud or illegal activities
- In connection with legal proceedings
4.3 Business Transfers
- In case of merger, acquisition, or sale of assets
- During business restructuring or reorganization
4.4 With Your Consent
- When you explicitly consent to sharing
- For marketing partnerships (with opt-out options)
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure payment processing through certified gateways
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Employee training on data protection
6. Your Rights and Choices
6.1 Access and Control
- Request access to your personal information
- Update or correct inaccurate information
- Delete your account and associated data
- Download your data in a portable format
6.2 Communication Preferences
- Opt-out of marketing communications
- Manage notification preferences
- Unsubscribe from newsletters and promotional emails
6.3 Cookie Management
- Control cookie settings through browser preferences
- Opt-out of analytics and advertising cookies
- Clear existing cookies and tracking data
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and support your account
- Comply with legal obligations and resolve disputes
- Generally, 7 years for financial records as per Indian regulations
- Until you request deletion (subject to legal requirements)
8. International Data Transfers
If we transfer your data outside India, we ensure appropriate safeguards are in place:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certified privacy frameworks
- Your explicit consent where required
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website performance and usage
- Provide personalized content and advertisements
- Enable social media features and functionality
You can manage cookie preferences through your browser settings.
11. Updates to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through:
- Email notifications to registered users
- Prominent notices on our website
- In-app notifications in our mobile application
Continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Information
For privacy-related questions, concerns, or requests:
Privacy Officer
Maisonveda Pets Private Limited (Whole Woofs)
Email: hello@wholewoofsmarket.com
Phone: +91 9356 786 876
Address: Block 358, Nazul 442, ward No58 Sindhu Balodyan, Jaripatka, Nagpur, Nagpur- 440014, Maharashtra
Response Time: We will respond to your privacy requests within 30 days of receipt.
13. Governing Law
This Privacy Policy is governed by the laws of India and subject to the jurisdiction of courts in Nagpur, Maharashtra.
Note: This Privacy Policy complies with applicable Indian data protection laws including the Information Technology Act, 2000, and its rules. We are committed to adhering to emerging data protection regulations as they become effective.