Terms of Service

1. Agreement to Terms

By accessing and using the Whole Woofs website, mobile application, or services operated by Maisonveda Pets Private Limited ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

Company Information:

  • Legal Name: Maisonveda Pets Private Limited
  • Brand Name: Whole Woofs
  • Address: 33B, Upganlawar layout, Gurudwara Road, Tukum, Chandrapur 442401 Maharashtra
  • Email: hello@wholewoofsmarket.com
  • Phone: +91 9356 786 876
  • GST Number: 27AASCM6656R1Z7
  • CIN: U10803MH2024PTC434783

2. Description of Service

Whole Woofs is a direct-to-consumer (D2C) platform specializing in premium pet food and related products. We provide:

  • High-quality pet food products for dogs and cats
  • Nutritional supplements and treats
  • Pet care accessories and supplies
  • Subscription services for regular deliveries
  • Expert consultation and support services

3. User Accounts

3.1 Account Creation

  • You must provide accurate, complete, and current information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to create an account
  • One account per person; multiple accounts are not permitted

3.2 Account Security

  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized use
  • We reserve the right to suspend accounts for suspicious activity
  • You may delete your account at any time through account settings

4. Product Information and Availability

4.1 Product Descriptions

  • We strive to provide accurate product descriptions and images
  • Colors and appearance may vary due to monitor settings
  • Nutritional information is provided for reference and may be updated
  • We reserve the right to correct errors in product information

4.2 Availability and Pricing

  • All products are subject to availability
  • Prices are displayed in Indian Rupees (INR) and include applicable taxes
  • We reserve the right to modify prices without prior notice
  • Out-of-stock items will be clearly marked and automatically removed from orders

5. Orders and Payments

5.1 Order Placement

  • Orders are subject to acceptance and confirmation
  • We reserve the right to refuse or cancel orders for any reason
  • All orders are binding once payment is processed
  • Order confirmation will be sent via email

5.2 Payment Terms

  • Payment must be made at the time of order placement
  • Accepted payment methods: Credit/Debit cards, Net banking, UPI, Digital wallets
  • All transactions are processed through secure payment gateways
  • Payment failures may result in order cancellation

5.3 Pricing and Taxes

  • Prices include GST and other applicable taxes
  • Shipping charges are additional unless otherwise specified
  • Any additional duties or taxes are the customer's responsibility

6. Shipping and Delivery

6.1 Shipping Policy

  • We ship to addresses within India only
  • Delivery times are estimates and may vary based on location
  • Risk of loss passes to you upon delivery to the shipping address
  • We are not responsible for delays caused by shipping carriers

6.2 Delivery Requirements

  • Someone must be available to receive the delivery
  • Delivery to incorrect addresses due to customer error will incur additional charges
  • We may require signature confirmation for high-value orders
  • Perishable items require immediate receipt and proper storage

7. Subscription Services

7.1 Auto-Renewal

  • Subscription services automatically renew unless cancelled
  • You will be charged the then-current subscription price
  • We will notify you before each renewal
  • You may cancel subscriptions at any time through your account

7.2 Subscription Modifications

  • You may modify delivery frequency and product selections
  • Changes must be made at least 24 hours before the next scheduled delivery
  • Pricing may change based on subscription modifications
  • Pausing subscriptions is available for up to 3 months

8. Returns and Refunds

8.1 Return Eligibility

  • Products may be returned within 30 days of delivery
  • Items must be unopened, unused, and in original packaging
  • Perishable items cannot be returned for safety reasons
  • Custom or personalized products are not eligible for return

8.2 Return Process

  • Contact customer service to initiate a return
  • Return shipping costs are the customer's responsibility unless the item is defective
  • Refunds will be processed within 7-10 business days after receiving returned items
  • Original shipping costs are non-refundable

9. Quality Guarantee

9.1 Product Quality

  • We guarantee the quality and freshness of our products
  • Defective or damaged products will be replaced or refunded
  • Report quality issues within 48 hours of delivery
  • We may require photos or evidence of quality issues

9.2 Pet Health and Safety

  • Consult your veterinarian before changing your pet's diet
  • We are not responsible for adverse reactions to our products
  • Discontinue use and consult a vet if your pet shows signs of illness
  • Our products are formulated for healthy pets unless specifically indicated

10. User Responsibilities

10.1 Proper Use

  • Use our services only for lawful purposes
  • Provide accurate information for orders and accounts
  • Properly store and handle pet food products
  • Follow feeding guidelines and product instructions

10.2 Prohibited Activities

  • Attempting to reverse engineer or copy our products
  • Sharing account credentials with others
  • Using our platform for commercial resale without permission
  • Posting false reviews or manipulating ratings

11. Intellectual Property

11.1 Our Rights

  • Whole Woofs name, logo, and branding are our trademarks
  • Website content, product formulations, and designs are protected
  • You may not use our intellectual property without written permission
  • User-generated content may be used by us for marketing purposes

11.2 User Content

  • You retain ownership of content you submit
  • You grant us a license to use, display, and distribute your content
  • You are responsible for ensuring you have rights to submit content
  • We may remove content that violates these terms

12. Privacy and Data Protection

  • Your privacy is important to us
  • Please review our Privacy Policy for detailed information
  • We collect and use information as described in our Privacy Policy
  • You consent to data processing by using our services

13. Disclaimers and Limitations

13.1 Service Availability

  • Services are provided "as is" without warranties
  • We do not guarantee uninterrupted or error-free service
  • We may suspend services for maintenance or updates
  • Force majeure events may affect service availability

13.2 Limitation of Liability

  • Our liability is limited to the amount you paid for the specific product
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability will not exceed INR 10,000 per incident
  • Some jurisdictions may not allow these limitations

14. Indemnification

You agree to indemnify and hold us harmless from claims, damages, or expenses arising from:

  • Your use of our services
  • Your violation of these terms
  • Your violation of any third-party rights
  • Any content you submit or share

15. Termination

15.1 Termination by You

  • You may terminate your account at any time
  • Outstanding orders will be fulfilled unless cancelled
  • Subscription services will continue until the current period ends
  • Data deletion will follow our Privacy Policy

15.2 Termination by Us

  • We may terminate accounts for terms violations
  • We may discontinue services with reasonable notice
  • Termination does not affect completed transactions
  • We will provide refunds for prepaid unused services

16. Governing Law and Disputes

16.1 Governing Law

  • These terms are governed by Indian law
  • Disputes will be subject to the jurisdiction of courts in Nagpur, Maharashtra
  • Indian consumer protection laws apply where applicable

16.2 Dispute Resolution

  • We encourage resolving disputes through customer service first
  • Mediation will be attempted before legal proceedings
  • Any legal action must be commenced within one year of the claim arising
  • Class action lawsuits are not permitted

17. Changes to Terms

17.1 Modifications

  • We may update these terms periodically
  • Significant changes will be communicated via email or website notice
  • Continued use after changes constitutes acceptance
  • Previous versions will be archived and available upon request

17.2 Notification

  • We will provide at least 30 days notice for material changes
  • Changes take effect on the specified date
  • You may terminate your account if you disagree with changes

18. Miscellaneous

18.1 Entire Agreement

  • These terms constitute the entire agreement between us
  • They supersede all previous agreements and understandings
  • Any modifications must be in writing and signed by both parties

18.2 Severability

  • If any provision is found unenforceable, the rest remains in effect
  • Invalid provisions will be modified to be enforceable while preserving intent
  • These terms will survive termination where applicable

18.3 Assignment

  • You may not assign your rights under these terms
  • We may assign our rights and obligations with notice
  • Terms are binding on successors and assigns

19. Contact Information

For questions about these Terms of Service:

Legal Department

Maisonveda Pets Private Limited (Whole Woofs)
Email: hello@wholewoofsmarket.com
Phone: +91 9356 786 876
Address: Block 358, Nazul 442, ward No58 Sindhu Balodyan, Jaripatka, Nagpur, Nagpur- 440014, Maharashtra

Customer Support

Email: hello@wholewoofsmarket.com
Hours: Monday-Saturday, 9 AM - 7 PM IST

Version: 1.0

By using Whole Woofs services, you acknowledge that you have read, understood, and agree to these Terms of Service.